Refund policy
Returns and Refund Policy
We want you to feel confident shopping with Cabin Club. We offer 30-day fuss-free change-of-mind returns on physical Cabin Club products purchased directly from us.
There is no restocking or handling fee. For voluntary change-of-mind returns, the customer is responsible for arranging and paying the return postage.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, including rights under the Australian Consumer Law.
30-Day Fuss-Free Change-of-Mind Returns
You may request a voluntary change-of-mind return within 30 days after delivery.
To qualify:
Everything supplied with the returned product must be sent back, including the fragrance bottle, cap, hanging cord, vent clip, reed sticks, accessories, inserts, original packaging and any promotional items supplied with it.
The bottle must contain at least 90% of its original fragrance contents and be securely resealed with the original plastic plug. The cap must be fastened and the product must be packed safely to prevent leakage or damage in transit.
You must provide valid proof of purchase and follow the return instructions supplied by Cabin Club.
Opening a diffuser to inspect or smell the fragrance does not automatically make it ineligible, provided at least 90% of the original fragrance contents remain. We do not charge a restocking fee.
A product with less than 90% of its original fragrance contents, or one that has been deliberately emptied, materially altered, damaged through misuse, returned without all supplied items, or returned without the original plastic plug, does not meet this voluntary change-of-mind policy. This does not affect any rights that apply to faulty or non-compliant products.
Return requests must be made within the 30-day window before products are sent back. Products returned without the supplied return instructions may not be accepted, particularly where fragrance-shipping restrictions apply.
Return Postage
Customers are responsible for arranging and paying the postage for an approved voluntary change-of-mind return.
There is no flat return-shipping charge, restocking fee or handling fee payable to Cabin Club.
We recommend using a tracked shipping service and keeping the tracking information and postage receipt. Cabin Club is not responsible for a returned parcel until it has been delivered to and received at our nominated return address.
Original shipping charges, express-shipping upgrades, customs charges and other delivery-related expenses are not refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.
How to Request a Return
Before sending anything back, submit a request through our Contact Us page.
Please include:
Your full name
Your order number
The product involved
The reason for the return
Photographs or video where relevant
If the return is approved, we will provide the return address and return instructions. Do not send a return to an address printed on a shipping label without first receiving these instructions.
Some fragrance products may be subject to postal, aviation or dangerous-goods restrictions. Customers must use the approved return method supplied by Cabin Club.
Bundles and Promotional Offers
Where a bundle, set or promotional offer is returned for a full refund, every product, accessory, gift and component included in that offer must be returned. If only part of an offer is returned, any refund will be assessed using the price that applied to the retained items, where permitted by law.
Inspection and Refunds
We will notify you after the return is received and checked.
For a voluntary change-of-mind return, we will confirm that all supplied items are present, at least 90% of the original fragrance contents remain, and the bottle has been securely resealed with its original plastic plug.
Approved refunds will be issued to the original payment method. No restocking or handling fee will be deducted.
Please allow up to 10 business days after approval for Cabin Club to process the refund. Banks and payment providers may take additional time for the funds to appear.
Faulty, Damaged, Leaking or Incorrect Products
Please contact us as soon as reasonably possible if a product arrives damaged, broken or leaking; is faulty or unsafe; is missing components; is not what you ordered; is materially different from its description; is not of acceptable quality; or is not fit for a purpose disclosed before purchase.
We may request your name, order number, a description of the issue, photographs or video, packaging photographs, the shipping label, and product or batch information so we can assess the issue.
Where Australian Consumer Law or another applicable law provides a right to a repair, replacement, refund or another remedy, Cabin Club will provide the remedy required by that law.
Rights relating to faulty or non-compliant products are not limited to 30 days and are not conditional on original packaging, every accessory being present, or the plastic plug being reinserted.
Where a return is reasonably required for a faulty, damaged, leaking or incorrectly supplied product, Cabin Club will cover reasonable return-shipping costs. No restocking or handling fee applies.
Damage Caused After Delivery
A voluntary refund may not be available where a problem was caused by misuse, neglect, accidental damage, incorrect installation, failure to follow instructions, leaving a bottle open or unsecured, spillage caused by incorrect handling, normal wear and tear, or alteration of the product.
This does not limit any rights or remedies that cannot legally be excluded.
Exchanges
We do not currently offer direct exchanges for voluntary change-of-mind returns. You may return an eligible product under this policy and place a separate order for your preferred product. No restocking fee applies to the approved return.
Faulty, damaged, leaking or incorrectly supplied products may be replaced where appropriate and in accordance with applicable law.
Order Cancellations
Submit a request through our Contact Us page as soon as possible if you wish to cancel or change an order. We will try to help, but changes cannot be guaranteed after an order enters processing or has been dispatched.
After dispatch, a voluntary return will be handled under this 30-day policy. This does not limit any statutory cancellation rights.
International Customers
Customers in some countries, including the European Union and United Kingdom, may have additional statutory cancellation or return rights. Mandatory consumer rights applying to an order take priority over any inconsistent part of this policy.
Where permitted by law, customers remain responsible for direct change-of-mind return-postage costs. Cabin Club does not charge a restocking fee.
Contact Us
For return, refund, faulty-product or damaged-product enquiries, submit a request through our Contact Us page and include your full name and order number.