Shipping & Returns

At Cabin Club, we carefully prepare and package every order to help ensure it arrives safely and in excellent condition.

Shipping

Order processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays. Processing may take slightly longer during launches, promotions and other high-volume periods.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available. Please check that your delivery address and contact details are correct before completing your purchase.

Shipping within Australia

Standard shipping is $9.90, or free on Australian orders of $59.90 or more after discounts. Estimated delivery is generally 3–5 business days after dispatch.

Express shipping is $15.00. Estimated delivery is generally 1–2 business days after dispatch. Express shipping changes the delivery service only and does not shorten order-processing time.

All delivery timeframes are estimates and are not guaranteed.

International shipping

We ship eligible products to selected international destinations. Standard international shipping is $20.00, or free on orders of $120.00 or more after discounts. Available options and charges are shown at checkout.

Some fragrance products cannot be sent to every destination because of postal, customs, aviation or dangerous-goods restrictions. International delivery times vary and do not include customs processing or border delays.

Unless stated at checkout, customs duties, import taxes, brokerage and clearance charges are the recipient’s responsibility. If a parcel is returned because delivery was refused, it was not collected, import charges were not paid or customs requirements were not completed, any refund will be considered after the parcel is received and inspected. Original shipping, return shipping, customs and carrier costs may be deducted. This does not apply where the issue was caused by Cabin Club or where applicable law requires another remedy.

Tracking, addresses and delivery

Where tracking is available, a tracking link will be provided after dispatch. Tracking can take time to update.

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if you notice an error; we will try to update it before dispatch but cannot guarantee changes once processing or shipping has begun.

Delivery estimates may be affected by carriers, customs, weather, industrial action, peak periods and other circumstances outside our reasonable control. We will provide reasonable assistance if a parcel is significantly delayed or appears lost.

Damaged parcels or missing items

Please inspect your order after delivery. If an item arrives damaged, leaking, broken or incomplete, contact us as soon as reasonably possible with your order number, a description of the issue and photographs or video of the item, packaging and shipping label. Please retain the product and packaging while we assess the matter.

30-Day Fuss-Free Returns

We offer 30-day fuss-free change-of-mind returns on physical Cabin Club products bought directly from us.

There is no restocking or handling fee. For a voluntary change-of-mind return, you are responsible for arranging and paying return postage.

What you need to do

• Contact us within 30 days after delivery and obtain return instructions before sending the product.
• Return everything supplied with the order, including the bottle, cap, cord, vent clip, reed sticks, accessories, inserts, original packaging and any promotional items.
• If the bottle has been opened, at least 90% of its original fragrance contents must remain. Securely reinsert the original plastic plug. Fasten the cap and pack the bottle carefully to prevent leakage in transit.
• Provide proof of purchase and follow the return instructions we provide.

Opening a fragrance to smell it does not automatically make it ineligible, provided at least 90% of the original fragrance contents remain. We do not charge a restocking fee. Products with less than 90% of their original fragrance contents, or products that have been deliberately emptied, materially altered, misused, returned without supplied items, or returned without the original plastic plug, may be ineligible for this voluntary change-of-mind policy. This does not affect rights that cannot legally be excluded.

We recommend tracked return shipping and keeping your postage receipt. Cabin Club is not responsible for a voluntary return until it reaches our nominated address. Original delivery charges, express upgrades, customs charges and return postage are not refundable for a change-of-mind return.

Bundles, promotions and exchanges

All items and components supplied as part of a bundle or promotion must be returned together to receive the applicable refund. We do not offer direct change-of-mind exchanges; you may return an eligible item for a refund and place a new order.

Faulty, damaged, leaking or incorrect products

The 30-day timeframe, 90% minimum, packaging requirements and plastic-plug condition above apply only to voluntary change-of-mind returns. They do not limit your rights for a product that is faulty, damaged, leaking, incorrectly supplied, materially different from its description or otherwise covered by the Australian Consumer Law or other applicable law.

Where required, we will provide the remedy available under applicable law, which may include a repair, replacement or refund. If a return is needed because Cabin Club supplied a faulty, damaged or incorrect product, we will cover reasonable return-shipping costs. No restocking fee applies.

Refunds

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Please allow up to 10 business days for Cabin Club to process the refund after approval; your bank or payment provider may take additional time.

Request a return

Before sending anything back, contact us through our Contact Us page with your name, order number, product and reason for return. We will provide the return address and any transport instructions needed for fragrance products. Do not send a return to an address on a shipping label unless we have confirmed it.

Nothing on this page excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Questions?

For shipping, return, refund or product-issue enquiries, use our Contact Us page and include your name and order number.