Shipping Policy

At Cabin Club, we carefully prepare and package every order to help ensure your products arrive safely and in excellent condition.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

During product launches, promotional periods and other high-volume periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.

Please ensure your delivery address and contact details are correct before completing your purchase.

Shipping Within Australia

We offer standard and express shipping to eligible Australian addresses.

Standard Shipping

Standard shipping is charged at a flat rate of $9.95.

Free standard shipping is available on Australian orders of $69 or more after discounts have been applied.

Estimated delivery is generally 3–8 business days after dispatch, depending on your location and the carrier’s delivery network.

Express Shipping

Express shipping is available for $14.95.

Estimated delivery is generally 1–4 business days after dispatch.

Express shipping affects the delivery service only and does not shorten our order-processing time.

All delivery timeframes are estimates only and are not guaranteed.

International Shipping

Cabin Club ships eligible products to selected international destinations.

International shipping availability depends on the destination, the products ordered and carrier restrictions. Available shipping options and charges will be displayed at checkout.

Some fragrance products may not be eligible for international delivery because of postal, customs, aviation or dangerous-goods restrictions.

If we are unable to dispatch an item to your destination, we will contact you using the details provided with your order and provide an appropriate refund for the affected item or order.

International delivery times vary depending on the destination and shipping service selected.

Delivery estimates do not include customs processing, border inspections or delays caused by local authorities.

Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, clearance fees or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the sole responsibility of the recipient.

By placing an international order, the customer accepts responsibility for complying with the destination country’s import requirements and paying all applicable duties, taxes and charges.

Cabin Club does not control these charges and cannot predict their amount. Customers should check their country’s import requirements before placing an order.

Failure or refusal to pay customs duties, taxes or other import charges does not entitle the customer to cancel the order or receive an automatic refund.

Cabin Club is not responsible for delays, additional charges, storage, seizure, abandonment, destruction or return of an order resulting from:

  • Unpaid customs duties or taxes

  • Failure to complete customs-clearance requirements

  • Failure to provide information requested by customs or the carrier

  • Refusal to accept delivery

  • Import restrictions imposed by the destination country

If a parcel is returned to Cabin Club because the recipient failed or refused to pay the required charges, any refund will only be considered after the parcel has been received and inspected.

Any approved refund will be limited to the remaining product value after deducting all costs incurred by Cabin Club, including:

  • Original shipping charges

  • Return shipping charges

  • Customs duties or taxes charged to Cabin Club

  • Carrier handling or clearance fees

  • Storage or disposal charges

  • Any loss in the value of the returned products

If these costs equal or exceed the refundable product value, no refund will be issued.

No refund will be issued if the parcel is abandoned, seized, destroyed, disposed of or otherwise not returned to Cabin Club.

This section does not apply where the delivery issue resulted from an error by Cabin Club or where a refund or other remedy is required by applicable consumer law.

Tracking

Where tracking is available, a tracking link will be provided after your order has been dispatched.

Tracking information may take some time to update after the shipping confirmation has been issued.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.

Failure to provide a correct delivery address does not entitle the customer to an automatic refund.

If the parcel is returned to Cabin Club, any refund will only be considered after the parcel has been received and inspected. Original shipping charges, return shipping costs and any other costs incurred may be deducted from the refund.

If the parcel is not returned to Cabin Club, no refund will be issued, except where required by law.

Authority to Leave and Safe Delivery

Depending on the carrier and delivery service, parcels may be left in a safe location at the delivery address.

Cabin Club is not responsible for loss or theft after the carrier has recorded the parcel as successfully delivered.

However, we will provide reasonable assistance with carrier enquiries or investigations where possible.

Customers who believe a parcel has been incorrectly marked as delivered should first check around the property, ask other household members and contact the carrier before contacting Cabin Club.

Delivery Delays

Delivery timeframes are estimates only.

Cabin Club is not responsible for delays caused by carriers, customs authorities, severe weather, natural disasters, industrial action, incorrect addresses, border restrictions, peak delivery periods or other circumstances outside our reasonable control.

We will provide reasonable assistance if your parcel is significantly delayed or appears to be lost.

Damaged Parcels or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, leaking, broken or incomplete, please contact us as soon as reasonably possible and provide:

  • Your order number

  • A description of the issue

  • Photographs or video of the item

  • Photographs of the external and internal packaging

  • A photograph of the shipping label

Please retain the product and packaging while we assess the matter.

Shipping Enquiries

For shipping assistance, please contact us through our Contact Us page.

Please include your full name and order number so we can assist you promptly.

Returns and Refund Policy

We want you to enjoy your Cabin Club purchase.

This policy explains how change-of-mind returns, damaged products, faulty products and refunds are handled.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable law that cannot legally be excluded.

Change-of-Mind Returns

We accept eligible change-of-mind return requests made within 30 days of delivery.

All approved change-of-mind returns are subject to a $25 restocking and handling fee. The fee will be deducted from the amount refunded to the original payment method.

The $25 restocking fee applies once per approved return request. Separate returns may incur separate restocking fees.

If the refundable value of the approved returned products is $25 or less, no refund will remain after the restocking fee has been deducted. The restocking fee will not result in the customer owing Cabin Club any additional amount.

The restocking fee does not apply to products that are faulty, damaged, leaking, incorrectly supplied or otherwise eligible for a remedy under applicable consumer law.

To qualify for a change-of-mind return, the product must be:

  • Unopened

  • Unused

  • Uninstalled

  • In its original condition

  • In its original packaging

  • Complete with all accessories, inserts and promotional items supplied with it

  • Accompanied by valid proof of purchase

Please contact us and obtain return instructions before sending anything back.

Returns sent without prior approval may experience delays or may not be accepted.

Opened or Used Fragrance Products

Fragrance preference is subjective.

For safety and quality-control reasons, fragrance diffusers, fragrance oils, sprays and similar products cannot be returned for change of mind after they have been opened, used, installed or had their seal removed.

This exclusion does not apply where a product is faulty, damaged, leaking, incorrectly supplied, materially different from its description or otherwise covered by a right or remedy under applicable consumer law.

Items Not Eligible for Change-of-Mind Returns

Unless required by law, change-of-mind returns are not available for:

  • Opened or used fragrance products

  • Products damaged through misuse or improper handling

  • Products returned without their original packaging or components

  • Personalised or custom-made products

  • Gift cards

  • Clearance or final-sale products clearly identified as final sale before purchase

  • Products purchased from another retailer

Sale and promotional products remain covered by applicable consumer guarantees.

Return Shipping for Change of Mind

Customers are responsible for return shipping costs for approved change-of-mind returns.

A $25 restocking and handling fee will also be deducted from the refund for each approved change-of-mind return request.

We recommend using a tracked shipping service and retaining your postage receipt.

Cabin Club is not responsible for a returned parcel until it has been received at our nominated return address.

Original shipping charges, express-shipping upgrades, customs charges and other delivery-related fees are not refundable for a change-of-mind return.

Faulty, Damaged, Leaking or Incorrect Products

Please contact us as soon as reasonably possible if your product:

  • Arrives damaged or leaking

  • Is faulty

  • Is missing components

  • Is not the product you ordered

  • Is materially different from its description

  • Is not of acceptable quality

  • Is not fit for a disclosed purpose

To help us assess the issue, we may request:

  • Your order number

  • Photographs or video of the product

  • Photographs of the packaging

  • A photograph of the shipping label

  • Product or batch information

  • A description of the issue

Please do not dispose of the product or packaging until we have reviewed your claim.

Where the product is covered by the Australian Consumer Law or another applicable law, we will provide the remedy required by that law.

Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.

Where Cabin Club is responsible for supplying a faulty, damaged or incorrect product, we will cover reasonable return-shipping costs where a return is required.

The $25 restocking fee does not apply to an approved return involving a faulty, damaged, leaking or incorrectly supplied product.

Damage Caused After Delivery

We cannot provide a remedy for damage caused by:

  • Misuse or neglect

  • Failure to follow product instructions or warnings

  • Incorrect installation

  • Leaving the bottle open or unsecured

  • Spillage caused by incorrect handling

  • Using the product for an unintended purpose

  • Normal wear and tear

  • Alteration or attempted repair by the customer

  • Continued use after a fault or leak became apparent

This section does not limit any rights that cannot legally be excluded.

Vehicle and Surface Damage

Customers must follow all supplied product instructions, including instructions relating to installation, bottle positioning, ventilation and preventing contact between fragrance liquid and vehicle surfaces.

Fragrance oils may damage, stain or discolour some plastics, paintwork, leather, vinyl, fabric or other surfaces if spilled or allowed to remain in contact with them.

Any spill should be cleaned immediately in accordance with the relevant vehicle or surface manufacturer’s care instructions.

Claims relating to a defective or leaking product will be assessed in accordance with applicable consumer law.

Cabin Club is not responsible for damage caused by incorrect installation, misuse, failure to secure the product or failure to clean a spill promptly, except to the extent liability cannot legally be excluded.

How to Request a Return

Before returning a product, please submit a request through our Contact Us page.

Please provide:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Supporting photographs or video where relevant

If the return is approved, we will provide the return address and further instructions.

Do not return products to an address shown on a shipping label without first receiving return instructions.

Inspection of Returned Products

All returned products are inspected after arrival.

If a change-of-mind return does not satisfy the eligibility conditions in this policy, we may decline the return or arrange to send the product back to you at your cost.

This does not affect any rights relating to faulty or non-compliant goods.

Refunds

Approved refunds will be issued to the original payment method.

Please allow up to 5 business days for us to inspect an eligible returned item and process the refund after it has been received.

Your bank or payment provider may require additional time before the funds appear in your account.

For approved change-of-mind returns, the following amounts will be deducted from the refund:

  • The $25 restocking and handling fee

  • Original shipping charges

  • Express-shipping upgrades

  • Return shipping costs

  • Customs charges and other non-refundable delivery-related costs

Shipping costs will only be refunded where required by applicable law.

The $25 restocking fee does not apply where the return relates to a faulty, damaged, leaking or incorrectly supplied product or where applying the fee would be inconsistent with applicable consumer law.

Exchanges

We do not offer direct exchanges for change-of-mind returns.

Where a change-of-mind return is approved, you may return the eligible item for a refund, less the $25 restocking fee and any other applicable deductions, and place a new order for your preferred product.

Faulty, damaged or incorrectly supplied products may be replaced where appropriate and in accordance with applicable consumer law.

Refused, Uncollected or Customs-Returned Deliveries

Customers are responsible for accepting or collecting their orders and paying any applicable import duties, taxes, customs charges and carrier fees.

An order will not be considered cancelled merely because the recipient:

  • Refuses delivery

  • Does not collect the parcel

  • Does not pay import duties or taxes

  • Does not complete customs clearance

  • Fails to provide information requested by customs or the carrier

  • Provides an incorrect or incomplete delivery address

Failure or refusal to accept delivery, collect a parcel or pay import charges does not entitle the customer to an automatic refund.

If the parcel is returned to Cabin Club, any refund will only be considered after the parcel has been received and inspected.

Any approved refund will be limited to the remaining product value after deducting all costs incurred by Cabin Club, including:

  • Original shipping charges

  • Return shipping charges

  • Customs duties or taxes charged to Cabin Club

  • Carrier handling or clearance fees

  • Storage or disposal charges

  • Any loss in value of the returned products

If these costs equal or exceed the refundable product value, no refund will be issued.

If the parcel is abandoned, seized, destroyed, disposed of or otherwise not returned to Cabin Club, no refund will be issued.

This section does not apply where the delivery issue resulted from an error by Cabin Club or where a refund or other remedy is required by applicable consumer law.

Gifts

Refunds are issued to the original payment method used to place the order.

Where an item was purchased as a gift, we may be unable to issue the refund directly to the gift recipient.

Return and Refund Enquiries

For return, refund, damaged-product or faulty-product enquiries, please contact us through our Contact Us page.

Please include your full name and order number in your enquiry.