Frequently Asked Questions

Find answers to common questions about Cabin Club fragrances, installation, shipping, returns and product care.

Products and Fragrances

What is Cabin Club?

Cabin Club creates car fragrances designed around moods, moments and driving experiences.

Rather than simply covering unwanted odours, each fragrance is created to shape the atmosphere inside your vehicle—from fresh coastal drives and calm escapes to evening journeys and special occasions.

What products does Cabin Club offer?

Our range includes car fragrance diffusers and fragrance sprays.

Product availability may vary as new fragrances and accessories are introduced.

How do I choose the right fragrance?

Each Cabin Club fragrance has its own mood and character.

Read the fragrance description on the product page to find the scent that best matches the experience you want to create inside your car.

Fragrance preference is personal, and the way a scent develops may vary depending on temperature, ventilation and the interior of your vehicle.

Will the fragrance smell exactly the same in every vehicle?

Not necessarily.

The strength and character of a fragrance can be affected by:

• Cabin size

• Interior materials

• Temperature

• Airflow

• Ventilation settings

• How frequently the vehicle is used

• Where the diffuser is installed

Warmer conditions may cause fragrance to diffuse more quickly.

How long does a diffuser last?

Diffuser longevity varies depending on environmental conditions and how frequently the product is refreshed.

Heat, direct sunlight, strong airflow and repeatedly soaking the wooden cap may cause the fragrance to be used more quickly.

For best results, follow the supplied instructions and avoid over-saturating the cap.

Using Your Diffuser

How can I install my Cabin Club diffuser?

Cabin Club diffusers can be used in two ways:

1. Hanging from the rear-view mirror using the supplied cord.

2. Installed on a compatible air vent using the included vent attachment and reeds.

Always follow the instructions supplied with your product.

How do I use the hanging diffuser?

To use the hanging method:

1. Remove the wooden cap.

2. Remove the plastic stopper.

3. Screw the wooden cap back on securely.

4. Adjust and secure the hanging cord.

5. Only when the cord is securely attached, briefly turn the bottle upside down for 1–2 seconds to allow the fragrance to contact the wooden cap.

6. Return the bottle to an upright position.

7. Hang it securely from the rear-view mirror.

Do not leave the bottle upside down.

How do I refresh the hanging diffuser?

When the fragrance becomes lighter, briefly turn the securely closed diffuser upside down for approximately 1–2 seconds.

Immediately return it to an upright position.

Only do this while the hanging cord is properly attached and the cap is securely tightened.

Over-saturating the wooden cap may cause leakage or use the fragrance more quickly.

Can I turn the diffuser upside down while it is attached to the air vent?

No.

Do not turn the bottle upside down when using the vent installation method.

The diffuser must remain upright and securely installed while attached to the vehicle’s air vent.

Can I remove the plastic stopper?

The plastic stopper must be removed before the fragrance can diffuse.

Once removed, ensure the wooden cap is screwed back on correctly and securely before using the product.

Can I leave the diffuser in my car during hot weather?

Avoid exposing the diffuser to excessive heat or prolonged direct sunlight where possible.

High temperatures may increase fragrance evaporation, create pressure inside the bottle or increase the risk of leakage.

Ensure the diffuser remains upright and securely closed.

Can the fragrance liquid damage vehicle surfaces?

Fragrance oils may stain, mark or damage some plastics, paintwork, leather, vinyl, fabric and other surfaces.

Keep the fragrance liquid away from all vehicle surfaces. If a spill occurs, clean it immediately using the care instructions provided by the vehicle or surface manufacturer.

Cabin Club is not responsible for damage caused by incorrect installation, unsecured products, spills, misuse or failure to clean a spill promptly, except where liability cannot legally be excluded.

What should I do if my diffuser leaks?

Stop using the product immediately.

Carefully remove it from the vehicle, avoid contact between the fragrance liquid and vehicle surfaces, and clean any spill promptly.

Retain the product and packaging, take clear photographs and submit an enquiry through our Contact Us page.

Please include your order number and details of what occurred.

Orders and Shipping

How long does order processing take?

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Processing may take slightly longer during product launches, promotions and other high-volume periods.

How much is shipping within Australia?

Standard shipping within Australia is $9.95.

Free standard shipping is available on eligible Australian orders of $69 or more after discounts have been applied.

Express shipping is available for $14.95.

Shipping options and current charges will be displayed at checkout.

How long does Australian delivery take?

Estimated delivery after dispatch is generally:

• Standard shipping: 3–8 business days

• Express shipping: 1–4 business days

These timeframes are estimates only and may vary depending on your location and the carrier’s network.

Express shipping does not shorten our order-processing time.

Do you ship internationally?

Cabin Club ships eligible products to selected international destinations.

International availability depends on the destination, carrier restrictions and the products ordered.

Some fragrance products may not be available for international delivery because of postal, aviation, customs or dangerous-goods restrictions.

Available destinations and shipping charges will be displayed at checkout.

Are international customs duties included?

Unless expressly stated at checkout, customs duties, import taxes, brokerage charges and clearance fees are not included in the purchase price or shipping charge.

These charges are the responsibility of the recipient.

Failure or refusal to pay import charges does not automatically entitle the customer to a refund.

Please review our Shipping Policy for full details before placing an international order.

Will I receive tracking?

Where tracking is available, tracking details will be provided after your order has been dispatched.

Tracking information may take some time to update after the shipping confirmation has been issued.

Can I change my delivery address?

Contact us as soon as possible through our Contact Us page.

We will try to update the address before dispatch, but changes cannot be guaranteed once the order has entered processing or has been shipped.

Customers are responsible for providing complete and accurate delivery information.

What should I do if tracking says delivered but I cannot find the parcel?

First:

• Check around the delivery location

• Ask other household members

• Check whether the parcel was left in a safe location

• Contact the delivery carrier

If the parcel still cannot be located, submit an enquiry through our Contact Us page and include your order number.

Returns and Refunds

Do you accept change-of-mind returns?

Eligible unopened and unused products may be returned for change of mind when the return request is made within 30 days of delivery.

The product must be in its original condition and packaging, with all supplied accessories, inserts and promotional items.

All approved change-of-mind returns are subject to a $25 restocking and handling fee.

Customers are also responsible for change-of-mind return shipping costs.

Can I return an opened fragrance because I do not like the scent?

No.

Fragrance preference is subjective. For safety and quality-control reasons, opened, used or installed fragrance products cannot be returned simply because the customer does not like the scent.

This does not affect your rights where a product is faulty, damaged, leaking, incorrectly supplied or otherwise covered by applicable consumer law.

Does the $25 restocking fee apply to faulty products?

No.

The restocking fee only applies to approved change-of-mind returns.

It does not apply to products that are faulty, damaged, leaking, incorrectly supplied or otherwise eligible for a remedy under applicable consumer law.

Who pays for return shipping?

For an approved change-of-mind return, the customer is responsible for return shipping costs.

Where Cabin Club supplied a faulty, damaged or incorrect product and a return is required, Cabin Club will cover reasonable return-shipping costs in accordance with applicable consumer law.

How do I request a return?

Submit a request through our Contact Us page before returning anything.

Include:

• Your full name

• Your order number

• The product involved

• The reason for the return

• Supporting photographs or video where relevant

If your return is approved, we will provide return instructions and the appropriate return address.

Do not send a return without receiving instructions first.

How long do refunds take?

After an eligible returned product has been received, please allow up to 5 business days for inspection and refund processing.

Your bank or payment provider may require additional time before the refund appears in your account.

Approved refunds are issued to the original payment method.

Do you offer exchanges?

We do not offer direct exchanges for change-of-mind returns.

You may return an eligible unopened product for a refund, less the $25 restocking fee and applicable costs, and place a new order for your preferred product.

Faulty, damaged or incorrectly supplied products may be replaced where appropriate.

Product Problems

What should I do if my order arrives damaged, leaking or incorrect?

Contact us as soon as reasonably possible through our Contact Us page.

Please include:

• Your order number

• A description of the issue

• Photographs or video of the product

• Photographs of the internal and external packaging

• A photograph of the shipping label

Retain the product and packaging while we assess the issue.

What if an accessory is missing from my order?

Submit an enquiry through our Contact Us page and provide your order number, the affected product and details of the missing item.

We may request photographs of the product and packaging to assist with the assessment.

Contact Cabin Club

Still need assistance?

Please submit your enquiry through our Contact Us page.

Include your full name and order number where applicable so we can assist you promptly.